Terms of Service

1. Acceptance of Terms

By accessing or using KeepTrack ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between you ("User", "you", or "your") and KeepTrack, operated by Fred Buys ("we", "us", or "our").

By creating an account, subscribing, or using any part of the Service, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy.

2. Service Description

KeepTrack is a competitor intelligence platform designed for small businesses, including but not limited to real estate agencies, dental practices, and trade service providers.

The Service provides automated monitoring and reporting on publicly available competitor data, including:

• Google Business Profile reviews and ratings
• Website content and pricing changes
• Social media activity on public profiles
• Local search ranking movements

We provide this data through weekly email reports and an online dashboard. The Service monitors only publicly available information and does not access private, password-protected, or non-public data.

3. User Obligations

By using the Service, you agree to:

• Provide accurate, current, and complete information during registration and account maintenance
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorised access to your account
• Use the Service only for lawful business purposes in accordance with these Terms
• Not use the Service to harass, harm, or infringe the rights of any competitor or third party
• Not attempt to reverse-engineer, scrape, or disrupt the Service infrastructure
• Be solely responsible for any actions taken based on information provided by the Service

You must be at least 18 years of age and have the legal capacity to enter into these Terms.

4. Subscription & Billing

4.1 Free Plan

KeepTrack offers a free plan with no time limit. The free plan includes up to 3 competitors, Google review monitoring, Google Business Profile tracking, website change detection, and weekly email reports.

4.2 Intelligence Tier

The Intelligence tier ($3.99/month) unlocks AI-powered weekly action reports, review sentiment analysis, market position scoring, social media monitoring, and website change interpretation. This tier covers up to 3 competitors.

4.3 Extra Competitors

Additional competitor slots beyond your plan limit are available at $3.99 per competitor per month. Each extra slot includes full Intelligence features for that competitor. You may enable or disable extra slots at any time.

4.4 Billing Cycle

Subscriptions are billed in advance on a monthly cycle. Your subscription automatically renews at the end of each billing period unless cancelled before the renewal date.

4.5 Payment

Payment is processed through our third-party payment provider (Stripe). You authorise us to charge your nominated payment method on each renewal date. You are responsible for ensuring your payment details are current.

4.6 Failed Payments

If a payment fails, we will attempt to reprocess the payment. If payment cannot be collected, the affected add-on may be suspended after a reasonable grace period. We will notify you before any suspension occurs.

4.7 Cancellation

There are no long-term lock-in contracts. You may cancel any subscription at any time. Upon cancellation, you will retain access until the end of your current billing period. No partial refunds are provided for unused time.

4.8 Price Increases

Existing subscribers will receive at least 30 days' email notice before any price increase takes effect. You may cancel your subscription before the new pricing applies without penalty.

5. Free Plan

Our free plan is available to all users with no time limit and no payment details required. It includes core competitor tracking features for up to 3 competitors.

You may upgrade to the Intelligence tier at any time to unlock AI-powered insights. Extra competitor slots may be added individually.

6. Data Collection & Use

We collect and use data as described in our Privacy Policy. Key points include:

• We collect information you provide during signup and account use
• We collect publicly available competitor data on your behalf
• We use your data to deliver the Service, improve our platform, and communicate with you
• We do not sell your personal information to third parties
• We take reasonable measures to protect your data

By using the Service, you acknowledge that competitor intelligence data is sourced from publicly accessible sources and may change without notice.

7. Intellectual Property

7.1 Our IP

The Service, including its design, branding, software, reports, dashboards, and all associated content, is owned by KeepTrack and protected by international intellectual property laws. You do not acquire any ownership rights in the Service.

7.2 Your Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes only.

7.3 Restrictions

You may not:

• Copy, reproduce, or distribute any part of the Service or reports
• Resell, sublicense, or commercially exploit the Service
• Use our branding, trademarks, or logos without written permission
• Modify, adapt, or create derivative works based on the Service

7.4 Your Content

You retain ownership of the competitor lists and business information you input into the Service. By providing this information, you grant us a licence to use it solely to deliver the Service.

8. Prohibited Use

You must not use the Service to:

• Monitor competitors for the purpose of harassment, stalking, or intimidation
• Infringe the intellectual property rights of any competitor or third party
• Engage in anti-competitive or unlawful conduct
• Introduce viruses, malware, or any harmful code
• Attempt to gain unauthorised access to our systems or other users' accounts
• Use automated tools or bots to access the Service beyond its intended use
• Violate any applicable Australian laws or regulations

9. Limitation of Liability

This includes, but is not limited to:

• Loss of profits, revenue, data, or business opportunities
• Business decisions made based on information in our reports
• Service interruptions, delays, or errors in data collection
• Actions taken by competitors that you were not alerted to
• Any unauthorised access to your account

Our total liability to you for any claim arising from these Terms or the Service shall not exceed the total fees paid by you to KeepTrack in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability for personal injury, or for any liability that cannot be excluded or limited under applicable Australian law.

10. Disclaimer

The Service is provided on an "as is" and "as available" basis. We do not warrant that:

• The Service will be uninterrupted, error-free, or available at all times
• Competitor data will be complete, accurate, or current
• The Service will meet your specific business requirements
• Reports will detect all competitor changes

Competitor data is collected from public sources which we do not control. Changes to third-party platforms, website structures, or privacy settings may affect data collection accuracy.

11. Termination

11.1 By You

You may cancel your subscription at any time through your account settings or by contacting us at info@keepingtrack.biz. Your access continues until the end of your current billing period.

11.2 By Us

We may suspend or terminate your access if you:

• Breach these Terms
• Use the Service for unlawful purposes
• Fail to pay subscription fees
• Engage in conduct that harms the Service or other users

We will provide reasonable notice before termination where possible, except in cases of serious breach or unlawful activity.

11.3 Effect of Termination

Upon termination, your right to use the Service ceases. We are not obligated to retain your data. We recommend exporting any reports or data you wish to keep before cancelling.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on this page with a revised "Last updated" date
• Sending an email notification to your registered address (for material changes)

Continued use of the Service after changes become effective constitutes acceptance of the revised Terms. If you do not agree with any changes, you must stop using the Service and cancel your subscription.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia.

You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales in respect of any dispute arising out of or relating to these Terms or the Service.

Nothing in these Terms limits your rights as a consumer under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Where the Australian Consumer Law applies, any terms that would exclude, restrict, or modify non-excludable consumer guarantees have no effect.

14. Contact

For questions or concerns about these Terms, please contact us:

Business:	KeepTrack
Operator:	Fred Buys
Website:	https://keepingtrack.biz
Email:	info@keepingtrack.biz